The Medical Assistance UK MEDICAL HELPLINE is a telephone information and support service for all MAUK members 



24 hours a day, 7 days a week, 365 days a year!

All MAUK Fixed Fee Membership Plans include use of the medical helpline.  It can also be included in any MAUK Build Your Own Membership Plan – and, in addition, MAUK Pay As You Go members are able to benefit from the helpline on a simple pay per minute basis.  £5.00 Minimum Fee to PAYG members


CALL  01473 499 995

Medical Assistance UK MEDICAL HELPLINE provides general information about anything that is related to health. However we do not give advice on paediatric injuries or medical conditions

Paediatric medicine is a highly complex and specialist area of expertise.  Childhood illnesses and injuries can be very problematical.  Diagnosing a medical condition or an injury in a child can be difficult for a number of reasons including the fact that children often have difficulty in describing their symptoms and/or may show symptoms that are sometimes different to adults.  In addition, children can become unwell extremely quickly - and also get better (or deteriorate) very rapidly.  Therefore, if a CHILD has a medical condition or injury, our advice is make sure that the child is seen quickly by a doctor - using an NHS 999 ambulance if you feel that the situation is urgent.

When you use the MAUK telephone helpline you will initially be asked a few basic questions to verify that you are an MAUK member (and entitled to use the service) and also to confirm that we are speaking to YOU  

As healthcare professionals we believe in strict patient confidentiality and we do not want to disclose any private details about you to anybody else.

Medical Assistance UK helpline personnel are able to answer the majority of health related questions very quickly using our team of experienced healthcare professionals.  In addition, we are also able to use various databases (and other resources) so we will always be able to give you the most up-to-date information, based on the latest evidence based research, when you call us.  Your enquiry will be handled promptly and efficiently.  

The Medical Assistance UK medical helpline can help with a wide range of health related questions and problems.  In addition, if you want to use any of our services, our helpline personnel will ask our operational personnel to visit you in your home or, in some cases, your workplace.

Please note that Medical Assistance UK Ltd is not an Emergency Service so, if you have a
serious injury or condition, please telephone 999 and ask for an Ambulance

Also, please note that all of the professional and other services advertised on this website (including all services that are Care Quality Commission 'regulated activities' and all
other non-regulated services) are either provided by CQC registered providers or other providers/suppliers if CQC registration is not required. Medical Assistance UK Limited acts
in referral and/or co-ordination capacity only for different types of business and/or various services and professionals. We also offer an online shop and an online medical information centre for your use